Pacific Premier Trust (Formerly Pensco Trust Company) Reviews

 This is a third party review of Pacific Premier Trust (Formerly Pensco Trust Company). This due diligence report reviews over 100 different data points for Pensco Trust Company to provide you with a thorough due diligence report of the company to help you make a better decision. The public version provides only 20 of these data points. If you want to see the full version of this review, you can click the button below.

1

Pensco Trust Company

Introduction

PENSCO is a leading alternative asset custodian, with more than two decades of expertise in holding private equity, real estate, notes, and other non-exchange traded assets. They possess knowledge and experience with IRS rules and regulations for holding alternatives in IRA, and they are dedicated to continuing to innovate technology to streamline the alternative asset investment process.


2

Pensco Trust Company

Contact Information

Website:

Phone Number:

(866) 818-4472

Email:

Offices:

Corporate Office:

595 Market St., 4th Floor, San Francisco, CA 94105

Customer Service Office:

1560 Broadway, Suite 400, Denver, CO 80202

Business Hours:

8:30 AM – 5:00 PM PST, 8:30 AM - 8:00 PM EST (Monday - Friday)


3

Pensco Trust Company

Company Details

Company Classification: 

Custodian

Date Established (under current name):

Not Available in Public Version

Type of entity:

Not Available in Public Version

Who provides custody for client assets:

Not Available in Public Version

Company is registered in: 

Not Available in Public Version

Primary Line of Business

Not Available in Public Version

Other Lines of Business:

Not Available in Public Version

Typical Client:

Not Available in Public Version

Capable of working with Financial Advisory Firms

Not Available in Public Version

Governmental Agency Oversight: 

Not Available in Public Version

Company's Last Audit: 

Not Available in Public Version

Summary of Assets Under Custody

Number of Active Clients:

Not Available in Public Version

Number of Active accounts:

Not Available in Public Version

Amount of assets company provides custody for:

Not Available in Public Version

Self-Directed IRA Industry Affiliations

Self-Directed IRA industry affiliations (outside of this company):

Not Available in Public Version

Ownership of industry related websites:

Not Available in Public Version

Industry related company affiliations:

Not Available in Public Version

Industry related non-profits:

Not Available in Public Version

Industry related associations:

Not Available in Public Version

Industry related board of trustee positions:

Not Available in Public Version

Industry related publications:

Not Available in Public Version


4

Pensco Trust Company

Fee Schedule

Account Setup Fee:

$50

Account Termination Fee:

$225

Service Fee Classification: (flat, transaction-based, asset-based, hybrid)

Not Available in Public Version

Company Fee Schedule:

* Use the Pensco Trust Fee Calculator (click button below) to calculate your estimated fees based on the company's published fee schedule. This is a useful tool when comparing different custodians based on your cost to use them. Please note, if you have never before used a self-directed IRA custodian or administrator to administer your account, the fees will be different than most broker dealers that provide transactional services for stocks, bonds, and mutual funds.


5

Pensco Trust Company

Available Account Types

Type of Account:

Available at Pensco Trust Company

Traditional IRA

Yes

Roth IRA

Yes

SEP IRA

(or SERSEP)

Yes

SIMPLE IRA

Yes

Individual 401(k)

Yes

Defined Contribution Plan

(Group plan e.g. 401k, 403b 457)

No

Defined Benefit Plan

(pension)

No

ESOP

(Employee Stock Ownership Plan)

No

Health Savings Account (HSA)

No

Education IRA (ESA)

(Coverdell Education Savings Account)

Yes

Non-Qualified Account (Individual)

No

Non-Qualified Account (Joint Tenants)

No

Trust Account

No

Partnership / Limited Partnership

No

UTMA / UGMA Custodial Account

No

C-corp, S-corp, or LLC account

No

Other:

N/A


6

Pensco Trust Company

List of Allowable Assets

Type of Asset

Allowed For Custody?

Real Estate

Yes

Private Placement (Reg A)

Yes

Private Placement (Reg D)

Yes

Private Placement

(e.g. REIT, BDC, etc)

Yes

Precious Metals

Yes

Futures or Managed Futures

No

Options or Hedges

(non-publicly Traded)

No

Bitcoin (or other virtual currency)

No

FOREX

No

Hedge Funds

Yes

Limited Partnerships

Yes

Single-member LLC

(or Checkbook LLC)

Yes

Multi-member LLC

Yes

REITs

Yes

Annuities (fixed or Variable)

Yes

Viaticles or Life Settlements

No

Insurance (other)

No

Trust Deeds

Yes

Tax Liens

Yes

Private Lending (Unsecured Notes)

Yes

Private Lending (Secured Notes)

Yes

Private Company Stock

Yes

Public Company Stock (or ETFs)

Yes

Publicly Traded Options

No

Church Bonds

No

Mutual Funds or Closed-End Funds (CEF)

Yes

Livestock, Horses, or similar animals

No

Business Development Company (BDC)

No

International Real Estate

No

International Asset (other than real estate)

No

Other

N/A

 

Does Pensco Trust Company sub-custody certain assets at other firms:

Not Available in Public Version

Does Pensco Trust provide sub custody services to other firms:

Not Available in Public Version

Asset Specialization:

Not Available in Public Version

Most popular assets held:

Not Available in Public Version


7

Pensco Trust Company

Operations

Client account title format:

Not Available in Public Version

Number of full-time employees:

Not Available in Public Version

Process for setting up a new account:

Online account opening process

Process for adding a new asset to client account:

Not Available in Public Version

Procedures in place to protect client information

Not Available in Public Version

Procedures for annual valuations

Not Available in Public Version

Procedures for when an investment is suspected to be or is found to be fraudulent:

Not Available in Public Version


8

Pensco Trust Company

Technology

Does company participate in DTC system:

Not Available in Public Version

Details of DTC:

Not Available in Public Version

Does company accept Fed Funds wires:

Not Available in Public Version

Fed Funds wire details:

Not Available in Public Version

Client account access: 

Not Available in Public Version

Accounting:

Not Available in Public Version

Account reporting:

Not Available in Public Version

Trading investments:

Not Available in Public Version

Safekeeping of client assets:

Not Available in Public Version

Record keeping of client assets:

Not Available in Public Version

Document storage:

Not Available in Public Version

Compliance:

Not Available in Public Version

Security and client information protection:

Not Available in Public Version


9

Pensco Trust Company

Management Team

  • Curtis A. Glovier, Chariman & CEO
  • Patrick Hughes, President
  • Mark Lee, Chief Operating Officer
  • Eric Rapp, Chief Technology Officer
  • Amy Wong, VP, Account Operations & Institutional Services
  • Elizabeth Alexander, VP, Operations & Site Manager

Access Company Management Profiles

Glassdoor Ratings: (How company rates as an employer)


10

Pensco Trust Company

Client Protection

Insurance coverage limits for client assets:

Not Available in Public Version

Coverage for uninvested cash balances:

Not Available in Public Version

Errors & Omissions coverage (E&O):

Not Available in Public Version

Additional or supplemental insurance coverage for client accounts:

Not Available in Public Version

Have any owners or managing members of the company been charged with a felony, theft, or fraud:

Not Available in Public Version

Has the company itself ever been investigated, charged, or convicted of a felony, fraud, theft, or industry related violation:

Not Available in Public Version


11

Pensco Trust Company

Customer Satisfaction

Better Business Bureau: (click to review BBB overview)

Accredited Business since:

02/01/1995

BBB Rating:

A+

Yelp Ratings: (click to review yelp ratings)

Number of people on customer service team:

Not Available in Public Version

Number of people on the "premier" or " institutional" customer service team:

Not Available in Public Version

Number of people on the team that performs investment reviews for client assets:

Not Available in Public Version

Average turnaround time for a client's new investment (assuming all documents required have been send in by client):

Not Available in Public Version

Average turnaround time for setting up a new client account (assuming all documentation required has been sent in by client):

Not Available in Public Version

Method of client account access:

Not Available in Public Version

Is client education provided by company:

Yes

Is financial advice provided to client by company:

No


12

Pensco Trust Company

Self Direct Your Retirement Transparency Index

The Self Direct Your Retirement Transparency Index is a metric we have developed to indicate how transparent self-directed IRA custodians and administrators are about their company. We value transparency as an ideal trait from a company that is providing custody or administration of your retirement accounts. It shows that the company has nothing to hide about their activities. You should consider this when you are making your choice.

The Self Direct Your Retirement Transparency Index is split into two parts. The first part is whether they voluntarily provided this information to us or whether we had to find this data on our own. Companies that provided us with the data were given the "company certified seal". If they did not participate, the seal does not show up in their profile. All companies were given a chance to participate. The second part of the index is how transparent the companies were in providing us with this information. A higher transparency number indicates a more transparent company. A number above 80% is ideal. There may be legitimate reasons companies do not want to share certain information, but you should consider this when making your decision.

Below the seal, we have listed the last time the company provided us with information. As long as the company has the certified seal, the information should be considered up-to-date. We contact the company periodically to ensure the information is accurate. If the company chooses not to verify the information, then we remove the seal. Transparency is only one factor you should consider when choosing a self directed IRA custodian or administrator.

0%
Information Transparency

Willingness to provide information

Not Available in Public Version

self directed ira custodian

Information last updated:

Not Available in Public Version


13

Pensco Trust Company

Compared to Peers

If you want to compare different self-directed IRA custodians and administrators, we have created a resource to assist you in this process, The Ultimate Due Diligence Guide to Self Directed IRA Custodians and Administrators

This resource will help save you time and will help simplify the process of setting up and maintaining your self directed IRA. It will allow you to compare different self directed IRA custodians and administrators via over 50+ data points. All of this information is not part of this page, but if you want to learn more about this resource, click the link below.


14

Pensco Trust Company

Company Spotlight - Industry Trends

We asked Pensco Trust Company to provide their individual insight into the following questions. This section is a bit more personal. The idea is that it will give you more insight into the company you are considering to provide custody of your investments. 

What trends do you see in the self-directed IRA industry?

Not Available in Public Version

What trends in asset types do you see at your firm?

Not Available in Public Version

What is your firm's biggest concern about the self-directed IRA industry?

Not Available in Public Version

Please list some additional concerns your firm has about the industry?

Not Available in Public Version

Do you see any changes in regards to what investors want from custodians and administrators?

Not Available in Public Version

What are your company's biggest challenges?

Not Available in Public Version

What are the self-directed IRA industry's biggest challenges?

Not Available in Public Version

What needs to be changed in the Self-Directed IRA industry?

Not Available in Public Version

How could the Self-Directed IRA Industry improve?

Not Available in Public Version

What is the biggest reason for the company's success?

Not Available in Public Version

Company's view of important of the following items (ranked in order of importance)?

Not Available in Public Version

Other relevant information:

Not Available in Public Version


15

Pensco Trust Company

Conclusion

 

Not Available in Public Version


One of the biggest areas of frustration we see from self-directed IRA investors is when they realize they have chosen the wrong self-directed IRA custodian or administrator. It takes time to set up an account and fund your investment. The last thing you want to do when you are trying to fund your investment is to think about changing to a different custodian. Choose your Self-Directed IRA custodian or administrator wisely. If you put the time in now to find the right company, you will save time, money, and aggravation later. Read our Choosing a Self-Directed IRA Custodian report for more information.

Next Steps... Once you have located your ideal Self-Directed IRA Custodian or Administrator, you will be on your way to self-directing your retirement. If you decide that this process seems too complex and you need assistance or financial advice, feel free to contact us.Our firm specializes in providing financial advice pertaining to alternative investments held in self-directed IRAs and 401ks. We are fiduciaries and provide unbiased financial advice to our clients. Contact us if you want to learn more about our wealth management services.


Copyright 2024 Self Direct Your Retirement LLC

Scroll to Top